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Telephone Skills

In most cases, your company's life line to the world is the telephone. How you and your employees use their telephone skills can make a big difference to your bottom line. The phone skills taught in this customized program will make an immediate difference in the effectiveness of your communication both inside and out of your organization.

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Your customized program would be great for:

Attendees will learn how to:

  • Use voice inflection to control the call.
  • Handle irate or difficult callers.
  • Use "positive" word choices.
  • Polite screening techniques.
  • Use mirrored language techniques for greatest rapport.
  • Make each caller feel good about your company.
  • Break through the voice mail barrier.
  • Sell effectively by gaining rapid rapport.
  • Handle multiple lines.
  • Actually use body language while on the phone.
  • Stay less stressed while on the phone.
  • Listen "between the lines."
  • Turn complaining customers into life-long customers.

. . . . and much, much more.

With emphasis and implementation of proper telephone skills, your company will be perceived as more professional and more customer service oriented. In addition, your sales force will close more deals by handling phone prospects more effectively.

Call to book an engagement and see how we handle you on the phone. (301) 459-0738, in the Continental USA (800) 448-6280.

What Clients Say... [IMAGE]

 

"Tom gave me subtle ways to make my customers more comfortable when they have a stressful situation and I can't wait to use those ideas."

Al Lamb, Manager Customer Support Center
Siemens Rolm Telecommunications

"I learned many techniques from Tom that will result in a pleasant experience for the caller, and provide improved relationships with customers."

David Billingsley, Customer Service Manager
American Red Cross

 

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